in Client Case Studies

Goverlan Chosen to Support Schools in Graves County, Kentucky

Goverlan helps the Graves County School District IT Department patch Java7u10 zero-day vulnerabilities, improve reaction time despite shrinking budget, and reduce energy footprint.

With three systems administrators in charge of supporting an entire school district, comprised of 18 locations distributed across 556 square miles with over 2,000 devices, the Graves County Schools IT Department needs to be able to act fast to resolve issues.

“Since our district covers a rather large area, responding to issues efficiently can be a challenge when they may occur at locations almost 20 miles apart. Goverlan has not only helped us overcome this challenge but it has changed our model of response, saving us money and time. When possible, we now respond virtually first, cutting down the number of tickets that we have to physically respond to. Responding physically in our district is a challenge in itself, but it also costs money. Not only do we spend money on gas and vehicle wear and tear, but we also spend time behind the wheel,” explained John McMillen, Chief Information Officer for Graves County School District.

 

“Our budgets have been shrinking in public education for years; with Goverlan, we can provide a higher quality of service while operating on a smaller budget.”

 

 

Despite declining operating funds, the Graves County IT department can continue to provide on-the-spot support.  “Our budgets have been shrinking in public education for years; with Goverlan, we can provide a higher quality of service while operating on a smaller budget. Also, by cutting the lead times on our responses, we gain good will with our end users by allowing them to get back to normal operation faster,” noted McMillen.

 When Java 7 Update 10 exposed a zero-day vulnerability that could be exploited by attackers to run remote code and command, McMillen and his team had to move fast to patch their systems to Java 1.7u11, and later to 1.7u13 (a series of ad-hoc fixes released by Oracle to address the vulnerability).

“Goverlan saved our hide and gave us the quick access and agility we needed. With Goverlan’s Scope Actions, I was able to create a remote console command to detect and isolate machines with Java 7 Update 10, and then patch Java without having to drive into or RDP the users’ machines,” explained John Wilkins, District Network Technician.

“The most powerful part of Goverlan’s Scope Actions is being able to create a fully customized action in less than five minutes, save it as a template, and then simply click to run school wide. I can also share these actions with the team, saving them a great deal of time,” added Wilkins.

“The most powerful part of Goverlan’s Scope Actions is being able to create a fully customized action in less than five minutes, save it as a template, and then simply click to run school wide. I can also share these actions with the team, saving them a great deal of time.”

As part of a recent Green IT initiative to reduce the schools’ power consumption and operating costs, the team began using Goverlan to automate the shutting off and turning on of computers.

In addition, with Goverlan’s broad set of background processes, the Graves County Schools IT team can execute troubleshooting & support tasks without user interaction. “A teacher can continue a PowerPoint lecture while I perform my tasks unobtrusively in the background; they usually don’t know that I’m doing anything until I notify them they’re fixed!” exclaimed Wilkins.

“[Goverlan’s] ‘invisible hand’ at the keyboard offers so many options to get things accomplished that any network is bound to benefit – be it one with 10 or nearly 2,000 machines. Goverlan has proven invaluable for instant issue resolving and machine updating; if I can see the machine in Goverlan, I can make changes to it in real time,” he added.

With Goverlan, McMillen and the IT team at Graves County Schools can successfully meet the challenges of today’s complex IT environment – whether patching security gaps at a moment’s notice district wide or slashing the schools’ energy costs – and can continue to offer Graves County schools real time, effective support despite declining public education budgets.

   

About Graves County Schools

The Graves County School district, consisting of 14 schools spread across 556 square miles in Graves County, Kentucky, including Elementary, Middle, and High schools, is guided by a student-centered philosophy with teachers at its core, and fosters an educational environment where schools, parents, and communities work together to help students reach their highest potential. To learn more, visit http://www.wkatc.kyschools.us/

 

“Goverlan’s invisible hand at the keyboard offers so many options to get things accomplished that any network is bound to benefit – be it one with 10 or nearly 2,000 machines. Goverlan has proven invaluable for instant issue resolving and machine updating; if I can see the machine in Goverlan, I can make changes to it in real time.”

 

 

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