Privacy Dashboard

From Visitors of our Sites

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. To opt out of some or all communications from us, select the Notification Settings of this dashboard and update your preferences.

Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Behavioral Data

We may collect information on your use of our Site, such as pages visited, links clicked, non-sensitive text entered, and mouse movements, as well as information more commonly collected such as the referring URL, browser, operating system, cookie information, and Internet Service Provider.

Behavioral data is queried via the Data Processor fullstory.com. You can Opt-out of behavioral tracking by visiting: https://www.fullstory.com/optout

From Users of our Services

Data Collected in Relation Customer’s Authentication and Sign-on to the Goverlan Reach Services and Client Portal

The Goverlan Client Portal

Customer must provide identifiable information to use the Goverlan services. This includes an account identifier (for instance an email address), a password, and company information. The information provided is used to sign-in and authenticate to the Goverlan Client Portal (my.goverlan.com) and to the Goverlan Reach software.

The sign-on process to the Goverlan Reach software results in the transfer of a unique session identifier. This identifier is necessary to keep track of license consumption and to allow the Customer to manage their subscriptions.

The identifier may include the following personal identifiable information:

• Goverlan account ID
• Network ID of the computer on which the Goverlan Reach software is running
• Network ID of the user logged-in on the computer on which the Goverlan Reach software is running

You can prevent personal identifiable information to be transferred and stored on our servers using one of the following methods:

• Enable the Do Not Use Real Identity Policy
  Login to the Goverlan client portal, click on the Global License Policies control and enable the Do Not Use Real Identity policy. Once enabled, session identifiers will be anonymized before they are transferred and stored on our server.
• Implement a Goverlan On-site Licensing Server
  Alternatively, you can implement a Goverlan Licensing Server on your premises which will be used to distribute licenses. Doing so will prevent any authentication communication outside of your organization.

The Goverlan Reach Services

The Goverlan Reach services allow the remote administration and management of Customers’ users and their computers within a private network or over the public internet.

Goverlan Reach is an on-premises software solution, therefore, personal identifiable information about the Customer’s users and their computers stays within the customer’s organization and is not stored on our servers.

The Goverlan Reach Gateway service can optionally be contracted as a hosted solution, in which case some personal identifiable information about the Customer, and the Customer's users and their devices may be stored on a server managed by Goverlan.

During the trial of the Goverlan Reach services, activity information is transferred to our systems for statistical purposes. The information transferred solely includes start & stop events of the software under evaluation and does not include any PII except for your Goverlan account ID.

Data Collected in Relation to Goverlan’s Mobile Device Management (Goverlan MDM) Services

The Goverlan MDM services provide the Customer with Mobile Devices Management of supported smartphones and tablets. The Goverlan MDM solution is a fully hosted service which collects and manages Customer, user and device information, including (but not limited to):

• Customer account information
  • First name / Last Name
  • Company information
  • Address
  • Contact information
• Customer’s user’s information
  • Email address
  • Telephone number
• Customer’s device’s information
  • Make and model
  • IP information
  • Geolocation
  • Configuration

User and device registrations is controlled by Customer and can be removed if Customer chooses to do so.

Note that if you have a customer or trial account with us, account management email notifications (such as password reset, account expiration notifications and other account related communications) will remain active until you close your account.

Enter your email, specify your preferences, then click on Update My Preferences

Note that if you have a customer or trial account with us, account management email notifications (such as password reset, account expiration notifications and other account related communications) will remain active until you close your account.

Enter your email, specify your preferences, then click on Update My Preferences

You may request Goverlan to provide you with all personal identifiable information we hold about you.

You may also request Goverlan to erase your information. This will generally apply to situations where a customer relationship has ended. It is important to note that this is not an absolute right, and depends on our retention schedule in line with other applicable laws (see our Privacy Policy).

You may request Goverlan to provide you with all personal identifiable information we hold about you.

You may also request Goverlan to erase your information. This will generally apply to situations where a customer relationship has ended. It is important to note that this is not an absolute right, and depends on our retention schedule in line with other applicable laws (see our Privacy Policy).