Remote Desktop Support Software
What is Remote Desktop Support Software?
Remote desktop software allows a user to connect/interact with a computer no matter their location (within an internal network or on the internet). Remote desktop software enables the user to monitor and control a connected PC or laptop as if they were physically sitting in front of it.
What is Remote Desktop Software used for?
Cases where remote desktop software is used include granting an employee access to use and manage any machine anytime, from any device, which gives them the ability to work from anywhere. Often, IT support teams use remote desktop tools to troubleshoot and run maintenance tasks remotely.
Remote Desktop Support features:
Unattended Access
With this feature, there is no need for IT support teams to disrupt the client to grant control every single time they need help and repeatedly coach them through the connection process.
Multi-Session Handling
For high quality remote support, the ability to multi-task effectively is integral. Run as many sessions as you see fit and easily switch between them.
Multi-Window Control
The ability to open various remote desktop control windows is extremely helpful when you need to support multiple users at the same time.
Built-In Chat
A built-in chat lets you and your client to trade messages and stay up to date on what is happening on the remote end without having to give them a call or send an email every single time a new problem develops.
Auto Reboot & Reconnect
Techs every so often set up software patches and updates that may need a reboot once they have been installed. Without this feature, such jobs would otherwise need a termination of the support session and forcing the tech to start a new session following each reboot.
Multi-Monitor Navigation
This feature allows the tech person to effortlessly view and navigate through multiple screens connected to a remote computer.
Remote Screen Scaling
Remote screen scaling makes it easy to work on a remote machine that may have a different screen resolution than yours.
Session Usage Reporting
Session Usage Reporting allows you to keep track of your work. It will also help you stay on top of how and when your software’s being used.
Video Session Recording
Having the ability to record and store sessions for future demonstrations and educational purposes can be very helpful.
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I love Goverlan... Overall I have been using Goverlan now for 4 years, and of all the products I have tried out, Goverlan is the best. I like everything about Goverlan pretty much. I like the fact that I can deploy software remotely, connect to machines remotely, connect to Workgroup added machines, see all the details about a connected machine, add printers remotely, see file folders, run DOS Commands. It is just a great product for an IT Admin to monitor machines.
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