Advanced remote control
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Locate and access a user’s machine by specifying a partial user or computer name, then use fastConnect to immediately view a list of machines that the user is logged into (including VDI, Citrix®, & RDP sessions).
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Remote monitor the screen activity and health status of groups of machines in a single network/band- width-friendly 1-click dashboard.
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Centralized audit reports for remote session activity.
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Drag-and-drop file transfers.
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VNC for Mac/LInux & Telnet/SSH for network devices.
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Not available
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Team collaboration
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Allow multiple administrators to participate in the same remote control session with chat.
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Distribute 1-click dashboards to other administrators and team members.
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Share and collaborate on complex scripts.
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Not available
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Ad-hoc, real-time configuration
with no user impact
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Support users behind the scenes, minimizing disruptive remote control sessions.
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Replicates many native Windows configuration screens (e.g. Task Manager, Services console).
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Snap-ins not required. Most common configuration elements are in a single, consistent location.
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Technicians must remote control a computer to perform configurations quickly. Remote control is disruptive to IT staff and end users.
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MMC snap-ins used for configurations but many Windows settings aren’t accessed via snap-ins.
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Ad-hoc, immediate software / hardware inventory checks
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- Real-time information immediately available for break/fix situations.
- Data can be stored real-time to a local file or to a central SQL database.
- Schedule inventory collection/polling.
- Easy to use by Level I or Level II support without giving access to SCCM or AD servers.
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SCCM is not real-time.
SCCM inventories are updated periodically and may contain stale data. Therefore it may not be suitable for break/fix scenarios.
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Ad-hoc software deployments
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Easy package creation.
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Deploy or remove ad-hoc software to affected clients in under 3 minutes, with no impact to the end-user.
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Quick installs require remote control, leading to interrupting the end-user.
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Constructing packages or applications is time consuming.
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